Turkish Airlines to not participate in Skytrax audit
From this date on, it will only take evaluations based on direct passenger experience into consideration, airline says
By Fatih Hafiz Mehmet
Turkish Airlines will not participate in the Skytrax World Airline Audit, according to a statement released by the company on Friday.
"Turkish Airlines has decided not to participate in the Skytrax World Airline Audit," the statement said.
It said Turkish Airlines is flying to more countries and international destinations than any other airline, and it aims to perfect the flight experience it offers to its passengers through new services, particularly those introduced in recent years.
Regarding both passenger satisfaction and experience as its top priorities, the national flag carrier airline will keep taking firm steps at improving its product, service and quality processes with the experience it has attained from passenger ratings and feedback, it added.
"From this date on, Turkish Airlines, aiming to excel at total brand experience offered to its passengers at Istanbul New Airport, which will be operational on Oct. 29, 2018, will only take the evaluations based on direct passenger experience into consideration," the statement said.
The airline was named Best Airline in Europe by Skytrax each year between 2011 and 2016, and it emerged as the Best Airline in Southern Europe for the ninth consecutive time in 2017.